RSPCA Darwin is committed to the protection of your personal information and handles all personal information in accordance with the Australian Privacy Principles (APPs) prescribed in the Privacy Act 1988. This policy explains in general terms how RSPCA Darwin collects, uses, discloses and holds your personal information, and your rights of access to the information that we hold about you.
RSPCA Darwin may, without notice, amend or modify this policy by posting the amended policy on our Website (www.rspcadarwin.org.au). Amendments will be effective immediately.
Personal information means any information that can be used to personally identify you.
This may include your name, address, telephone number, email address and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information and protected in accordance with this policy.
We may collect the following types of personal information:
When collecting information, only information necessary for the activities of RSPCA Darwin will be collected and recorded. Information given in confidence will remain confidential.
We collect your personal information directly from you in most cases, where reasonable and practicable. When collecting personal information from you, we may collect in ways including:
We may also collect personal information from third parties including law enforcement agencies and other government entities where this is authorised or required by law.
We may send cookies, or small pieces of information, to your web browser in order to collect information on your browsing session. This enables us to recognise you as a user and greet you each time you visit our website. Our cookies do not collect personal information, but may be used for:
We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the website, provide relevant content to users, monitor fraudulent activity, and gather broad demographic information.
We also use tools that tell us when a computer or device has visited or accessed our content, and allow us to tailor advertising both on our websites and through advertising networks on other websites based on your visits or behaviour through cookies on your device. You can control how cookies are used and for what through the settings on your chosen browser. You can also control how your information is used with advertisers through the Network Advertising Initiative, including opting-out from interest-based advertising (visit www.networkadvertising.org).
You can also engage with RSPCA Darwin through social media platforms, like Facebook, Twitter, Instagram, etc. You can always control how you receive content through each platform’s settings. Occasionally, we may get in touch with you via social media if you aren’t a follower by using the details on your record, such as email address. If you prefer we don’t do this, please let our marketing team know (see the contact details below).
If you do not provide us with the personal information described above, some or all of the following may happen:
We collect your personal information so that we can perform our animal welfare and related activities and functions and to provide the best possible quality of supporter and client service.
We collect, hold, use and disclose your personal information in relation to the following purposes:
In order to continue to provide and improve these services, products and activities to you as a supporter and/or client, we require your personal information, in particular:
We may disclose your personal information to:
RSPCA Darwin does not otherwise disclose personal information without your permission unless the disclosure is:
We may send you direct marketing communications and information about our products and services that we consider may be of interest to you.
These communications may be sent in various forms, including email, SMS, fax and by post, in accordance with applicable marketing laws, such as the Spam Act 2003. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
In addition, at any time you may opt-out of receiving marketing communications from us by contacting us (see the Contact us box below), or by using opt-out facilities provided in the marketing communications, and we will then ensure that your name is removed from our mailing list.
You may request access to any personal information we hold about you at any time by contacting us (see the Contact us box below). You will be required to provide verification of your identity, and we reserve the right to withhold information if we are not satisfied you are the person identified in it.
Once verification is complete, where we hold information that you are entitled to access, we will make reasonable efforts to provide you with suitable means of accessing it (for example, by mailing or emailing it to you) within 30 days of receipt of a valid request.
We may charge you a fee to cover our administrative and other reasonable costs in providing the information to you and, if so, will notify you of the applicable charges. We will not charge for you making the request and will not charge for making any corrections to your personal information.
There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment then we will add a note to the personal information stating that you disagree with it.
To update us with your communication preferences, including electing NOT to receive further information from us, please contact us at firstname.lastname@example.org. We can change the types of communications you receive and the frequency, or stop all communication from RSPCA Darwin.
If we have contacted you by email or text message, you can use the unsubscribe function in that message to notify us that you do not want to receive further information via that channel.
If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it.
Our procedure for investigating and dealing with privacy breaches is an internal review by the Privacy Officer, who may contact you to seek further information to your initial complaint, if needed. At the conclusion of that review, you will be provided with a written account of the outcome and any measures we propose to take to address defects in our processes.
At any time, if you wish to have the matter considered externally, you may contact the Office of the Australian Information Commissioner via details below.
Contact the Australian Information Commissioner:
GPO Box 5218, Sydney, NSW, 2001
Tel. 1300 363 992
We may (with your consent, which you give by using any of our products or services, visiting our website or giving us your personal information) disclose your personal information overseas for processing, storage or back-up purposes.
We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure. We may hold your information in either electronic or hard copy form. Personal information is destroyed or de-identified when no longer needed.
As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online.
We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.
Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.
We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner.
GPO Box 40034
CASUARINA NT 0811
Phone: 08 8984 3795
You may ask us to update or delete the personal information we hold about you at any time. We will take reasonable steps to verify your identity before granting access or making any corrections to or deletion of your information. We also have obligations to take reasonable steps to correct personal information we hold when we are satisfied that it is inaccurate, out-of-date, incomplete, irrelevant or misleading for the purpose for which it is held.
If you require access to, or wish to update your personal information, please contact us as detailed above.
RSPCA Darwin may contact supporters and members of the public via telephone for the following reasons:
From time to time our external customer service provider will contact supporters and members of the public on behalf of RSPCA Darwin in order to support current RSPCA campaigns and initiatives or for fundraising purposes.
RSPCA Darwin does not ‘cold call’ supporters or members of the public on the Australian Government Do Not Call register.
If you receive a telephone call and are concerned that the caller is not an official RSPCA Darwin representative, or is not officially calling on behalf of RSPCA, please do not proceed with the call and do not provide any personal or credit card payment details. Instead, ask for the representative’s name and a contact number, and then call RSPCA Darwin on 08 8984 3795. You will then be able to verify the telephone number and contact details with our staff.
If you have made a transaction over the phone and believe that you have been the victim of fraud, please report details to the Northern Territory Consumer Affairs for investigation on 1800 019 319.